Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it with shrink wrap intact. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
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Puzzles or games that has been opened.
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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Any item that is returned more than 30 days after delivery.
REFUNDS
To return your product, please email us at hello@swayy.club and we will provide you with information about where to ship it. You will be responsible for paying for your own shipping costs for returning your item. We suggest making sure the item is packaged in the original shipping box with padding to ensure safe delivery to us. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is credited. If you’ve done all of this and you still have not received your refund yet, please contact us.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at hello@swayy.club and we will provide you with information about where to ship it.
Shipping Policy
CUSTOMS, DUTIES AND TAXES
Swayy is not responsible for any international customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please make yourself aware of what charges might be incurred, before placing your order. We do not collect these beforehand, and can’t give you an estimate of cost, because it varies widely from country to country.
PROCESSING TIMES
Every effort will be made to process and ship your order within 2-3 business days of receipt, unless otherwise specified.
LOST OR STOLEN PACKAGES
Swayy cannot replace lost or stolen packages. Please reach out directly to the shipping provider for missing or stolen packages.
BULK ORDERS
For bulk orders additional shipping fees may apply and will be billed separately before shipment is released.
